Onsite & Remote

Home Computer Support

Onsite Computer Support & remote repair services from our Melbourne based technical support team, with a no fix no fee guarantee. Call or chat with our experts. We can diagnose and repair problems remotely.  Absolute security is assured as is the safety of your data and files.

100% Happy – No Fix-No Fee
That's it - We care about customer satisfaction so if we can't fix your issue or offer a reasonable solution then there's no fee.
We also fix at our expense or refund any service within 14 days if your issue reappears following our advise.

Home Computer Repair

Onsite and Remote

Laptop & Desktop Support

Windows ~ Mac ~ Linux

ANNUAL MEMBERSHIP

By paying a small amount per computer, you get UNLIMITED IT Support all year long.

Unlimited Telephone Support

Offsite Patch Management with IT Security Monitoring

Ransomware Protection & Anti-Virus Software

Annual Support Membership

Great Gift Idea!

Subscribing to an Analog Digital Services annual support membership give you access to unlimited telephone support along with remote desktop support, anti-virus protection and discounts on all parts and services. Find out more and subscribe below...

Overview

Whether it is an technical glitch, optimisation and maintenance or installation or configuration or security protection against malware or ransomware. Our annual technical support plan is designed to cover all major issues that may result from usage, malware or virus attacks, compatibility issues, erroneous configuration, new device or software installation or any other – in short, you name it, we cover it!

1x Remote Support Hour via TeamViewer with SOS Button

Unlimited Telephone Support, 24/7, 365 including Holidays

Discounted Onsite Support

Includes Anti-Virus + Online Protectoin Software
Includes 20GB Encrypted Cloud Backup
Includes Optional Patch Management
Setup and installation of new Software and Hardware
Troubleshoot installation issues
Diagnosis and troubleshooting assistance
Help with computer performance issues
Troubleshoot installation issues
Network setup and troubleshooting

Personal Plan

1 - 2 Computers

Per Computer

Family Plan

3+ Computers

Per Computer

More Options

Encrypted Australian Cloud Backup

Remote Monitoring with Anti-Virus

Details

Subscription Details

Unlimited Telephone Support

Our support team is available via telephone 24 hours a day, 365 a year, including holidays. Your members pack includes all the details needed to access our support line.

Remote Support

Remote Support via TeamViewer is counted in blocks of 15 minutes. A typical minor repair or installation generally does not exceed 15 minutes. Remote Diagnosis is NOT counted towards the annual remote support allowance and is not chargeable.
In a typical year, the average user is entitled to 4 remote support sessions at no extra charge.

Booking a Remote Support Session

Book Online or Call our 1300 Number to schedule a remote support session.

Costs for Remote Support

Every Annual Support Membership plan has 1 hour of remote support per year for each enrolled computer.
Extra Remote Support is changed in 15 minute blocks at a rate of $27.50 per 15 minutes
Remote Diagnosis is Free